Four Loyal Paws

Shipping & Exchanges

Every Four Loyal Paws piece is made with care. Please review the information below before ordering.

Processing time

Orders are normally made and prepared for shipment within 1–5 business days. This processing time is separate from the carrier’s delivery time. Large, highly customized, or unusually complex orders may require additional time; if so, we will contact you.

Shipping

  • Standard shipping within the United States is $6.99.
  • International shipping is $38.99.
  • Tracking will be provided when available.
  • Carrier delivery dates are estimates and cannot be guaranteed.

Customers are responsible for entering a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. Once an order has shipped, an address change may not be possible.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees assessed by the destination country.

Returns

Due to the handmade and custom nature of our products, we do not accept returns.

Exchanges

Unused, non-personalized products may be eligible for exchange when you contact us within 14 days of delivery. Please contact us before sending anything back. Items sent without prior approval may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable. The replacement will be sent after the returned item is received and inspected.

Personalized and custom products

Because personalized and custom products are made specifically for you, they cannot be returned or exchanged for incorrect names, photos, selections, or information supplied with the order. We will make it right if a custom item arrives damaged, is defective, or does not match the details submitted with the order because of an error on our part.

Damaged, defective, or incorrect orders

Please contact us within 7 days of delivery and include your order number plus clear photographs of the item, packaging, and shipping label. Keep the item and packaging until we confirm the next steps.

Contact us

To request an exchange or report a problem, please use our contact page. This policy does not limit any rights that cannot legally be excluded under applicable consumer law.