Privacy Policy
Last updated: July 25, 2026
Four Loyal Paws respects your privacy. This policy explains what information we collect through fourloyalpaws.com, why we use it, and the choices available to you.
Information we collect
- Order information: your name, email address, telephone number, billing and shipping addresses, products ordered, personalization instructions, and order history.
- Custom-order content: names, messages, photographs, and other files you choose to provide for a personalized product.
- Account and communication information: information you provide when creating an account, contacting us, requesting support, or reporting a problem.
- Technical information: IP address, browser and device information, cookies, and website activity used for security, essential site functions, and performance.
Payment information
Payments are processed by third-party payment providers, including WooPayments and its payment-processing partners. Depending on the method you select, Apple Pay or Google Pay may also process information. Four Loyal Paws does not receive or store your complete payment-card number.
How we use information
- To create, personalize, ship, and support your order.
- To process payments, exchanges, replacements, and customer-service requests.
- To send transactional messages such as order confirmations and shipping updates.
- To maintain records required for accounting, tax, fraud prevention, and legal compliance.
- To secure, troubleshoot, and improve the website and shopping experience.
Custom photographs and files
Photographs and other files submitted for custom products are used to prepare and fulfill your order, communicate with you about the design, and address order-related problems. Please submit only content that you have permission to use. Do not submit unnecessary sensitive personal information.
When information is shared
We share information only as reasonably needed to operate the store, including with website and email hosting providers, WooCommerce and payment processors, shipping carriers, fraud-prevention and security providers, professional advisers, and government authorities when legally required. These providers receive only the information needed to perform their services.
Cookies
The website uses cookies and similar technologies for essential functions such as maintaining the shopping cart, remembering account sessions, securing checkout, and understanding website performance. Your browser can block or delete cookies, but essential store functions may stop working correctly.
How long information is kept
We retain order and transaction records for as long as reasonably necessary to fulfill orders, provide support, prevent fraud, and meet accounting, tax, and legal obligations. Custom-order files are retained only as reasonably needed for fulfillment, support, recordkeeping, or resolving a dispute, after which they may be deleted or anonymized.
Your choices and rights
You may ask to access, correct, or delete personal information we hold about you. Some information may need to be retained for completed transactions, fraud prevention, tax records, or other legal requirements. You may also manage cookies through your browser.
Changes to this policy
We may update this policy when our store practices, services, or legal obligations change. The updated date will appear at the top of this page.
Contact
For privacy questions or requests, email tomhunt@fourloyalpaws.com or use our contact page.